What is data recovery?

The hard drive is the component that stores your personal data: including your photos, documents, and movies.

Hard drives are mechanical and, sooner or later, they will need to be replaced. When the hard drive fails, it is almost always possible to get your data back, but it can be significantly more expensive than just replacing the hard drive. If you didn’t have a backup of your important files, you might want to pursue data recovery.

A failed hard drive can be terrifying. But don’t worry—we can help. Some repair sources might say it’s impossible to get your files back. Other cleanroom firms quote astronomical prices to reunite you with your photos, documents, and movies.

Data recovery is highly specialized, and its pricing is typically measured in the thousands of dollars. We use the exact same cleanroom technology and techniques as the better-known recovery firms, but our prices are a fraction of theirs.

If you like, check out some frequently asked questions about the data recovery process.

Get a price estimate.

Each data recovery is unique, but we can often get an idea of what’s wrong based on your symptoms. What is your computer doing?

• I hear an unusual clicking or grinding sound but my computer still works.
• I hear an unusual clicking or grinding sound and I can’t use my computer.
• I see a plain gray or white screen.
• I see a folder with a question mark.
• I see the Apple logo, but it never finishes starting up.
• I see an error message: “You need to restart your computer.”
• Something else is wrong.

How do we do it?

The hard drive is a delicate component. To recover data, repairs usually need to be made to the internal parts of the drive. This has to be done in a sterile cleanroom environment by skilled workers. It’s such a specialized process that other companies can charge whatever they want—and get away with it.

But we’re different. We don’t think that data recovery should be prohibitively expensive. We use the same tools and techniques as the better-known recovery companies. If it can be saved, we can save it—but our prices reflect the actual cost.

To recover your data, we’ll analyze and repair your failed drive in our high-grade cleanroom facility. We’ll carefully extract the bits of data from your failed drive, then reconstruct your directory structure and your individual files. Once your data is verified, we’ll transfer your data to a new hard drive and reinstall Mac OS X if necessary.

All at a fraction of the cost of our competitors.